Troubleshooting guide
| Phenomenon | Check points | Solutions | |
| Washer cant start | •Check if press the power button or start/pause button? •Is the plug pulling out? •Is there a power retailer? •Check if cut the leakage protector? | Press the power button or start/ pause button. Connect the plug. Please wait. Open the leakage protector. | |
| Spinning screen shows "UE" | •Check if disassemble the carriage bolt? •Is the machine placed steadily? •Are the clothes too small or light? •Are the locknuts on under the feet tightened up? | Disassemble the carriage bolt. Place the machine on a steady ground. Add more clothes. Tightenup the locknuts. | |
| Water inflow screen shows "IE" | • Check if turn the tap off? • Is the water supply cut off of the water pressure too low? • Are the water inlet pipes frozen? • Are the filters blocked? | Open the stopcock. Please wait. Use hot water to unfreeze the pipes. Take out the filters and clean them. | |
| Water outflow screen shows "OE" | • Are the outlet pipes placed too highly? • Are the outlet pipes frozen? • Are the outlet pipes blocked? • Are the floor drain blocked? | Please put awav the outlet pipes and make sure the height within 1M. Use hot water to unfreeze the pipes. Take out the foreign matter and dredge the pipes. Clean the floor drain. | |
| Door trouble screen shows "DE" | • Make sure if start the washer without closing the door well | Make sure the door truly closed | |
| No heating screen shows "EE" | Please pull the plug and entrust the after-sales service | ||
| Continuous water inflow screen shows "FE" | Close the stopcock, pull the plug and entrust the after-sales service. | ||
| The screen shows "LE" or "CE" when wash tub doesn't rotate. | Close the stopcock, pull the plug and entrust the after-sales service. | ||
| Too much foam | • Check if add too much detergent? • If use the low bubble detergent which is especially for front loading washing machine? | Add reasonable amount of detergent. Use the detergent correctly. | |
