TRAI begins working on technology to prevent financial fraud using artificial intelligence



New Delhi, November 28: Telecom regulator Trai said Monday that it is working on various technologies to detect spam calls and messages along with a joint action plan with other regulators to curb financial fraud.

Telecommunications Regulatory Authority b India Trai said Unsolicited Commercial Communications (UCC), or spam communications, is a major source of public nuisance and violates the privacy of individuals.

“Complaints against unregistered telemarketers (UTMs) are now being reported, as a significant rise in payment of various types of UCC SMS has been observed. In addition, UCC calls are also a concern that should be dealt with on an equal footing with UCC SMS ,” He said.

Trai in coordination with various stakeholders is taking necessary steps for UCC verification of UTMs as well. These steps include implementing a UCC detection system, providing digital consent acquisition, intelligent filtering of headers and message templates, using AI (artificial intelligence) and ML (machine language), etc.

To reduce the risk of spam calls and messages, Trai released the 2018 Business Communication Customer Preferences Regulations that created a blockchain-based ecosystem (Distributed Ledger Technology-DLT).

The regulation requires all commercial promoters and telemarketers to register on the DLT platform and obtain customer consent to receive various types of promotional messages at the time and day of their choice.

Under this framework, around 2.5 lakh major entities are registered with over 6 lakh headers and around 55 lakh approved message models being pushed to consumers through registered telemarketers and telecom service providers using DLT platforms.

The regulator said the framework led to a significant drop in customer complaints to the extent of 60 percent for registered telemarketers. However, unregistered spam callers continue to spam mobile subscribers.

Trai said it has also taken the initiative to set up a Joint Committee of Regulators (JCOR) comprising the Reserve Bank of India, Securities and Exchange Board of India (SEBI) and Ministry of Consumer Affairs (MoCA) to draw up a joint action plan to curb financial fraud using telecom resources.

“At the last meeting of JCOR held on November 10, 2022, which was also attended by representatives of the Department of Communications (DoT) and Ministry of Home Affairs (MHA), measures to limit the UCC were discussed in detail,” Trai said. PTI PRS HVA

Read all files The latest technology news over here


Source link